I keep a spreadsheet for all of my online activities that are ongoing, including the date I bought it, the due date and any other stipulations. I contacted PayPal to dispute the charges and was told that, because I gave AVG my PayPal account number on the original purchase, that AVG has the right to deduct money from my account at any time. Both phone numbers were disconnected and it didn't give me a current number for me to reach AVG. That same day, I tried calling AVG using the phone numbers I received at sign-up: 85 and 87. I had no idea until my bank account was overdrawn on Jfor $54.99 and a $25.00 overdraft charge. I was unable to receive their email messages or respond to them, and the product key was never retrieved by me. Without a computer, I had no knowledge of that.
JAVG sent me an email reminding me that my service would expire on August 1, 2014. By the way: read about the level of response from AVG Customer Support. All of the major hacks and violations of MAJOR - FORMERLY SECURE - computer networks have come out of Europe and Asia - so why are we entrusting our systems to foreigners? The bottom line: I am DONE with Tune Up Utility as long as AVG - or for that matter, any other REGISTERED foreign enterprise - is involved in the delivery and support of my computer security software. Sadly, allowing a foreign enterprise to have ownership of this type of computer security utility suite is just a BAD IDEA.
Within 30 days I was prompted to purchase the "upgrade" product that would provide the level of service I had received under previous subscriptions failing that I received a degraded version of the product.
I purchased the "early renewal" package last summer believing that I was receiving the same level of service and quality of product as I had grown accustomed to since Tune Up Utility came on the market.
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